We create the best IT
Creative solutions, exceptional results.
Managed Services
Cyber Security
At Anew Networks, we understand that traditional security solutions struggle to keep up with the ever-changing world of cloud-based infrastructure. As a company, how do you manage your security profile without hiring a large and expensive team to constantly monitor your environment? This is where Anew Networks comes in. Our team uses a combination of cloud-based security products to monitor alerts for any new attacks in your environment and look for long-term patterns that point to security risks. So, what sets us apart? We bring focused expertise to security products that are the leaders in their field. We maintain partnerships with companies we believe are the best at what they do while maintaining a high level of service. And, we're able to offer a fair price that won't break the bank. We understand that the world is moving towards cloud-based infrastructure, which is why all of our security products are built from the ground up with the cloud in mind. Not only do we excel in working with cloud-based environments, but we've also helped many clients make the transition to the cloud. Our proactive security approach means that we focus on preventing attacks from happening in the first place. By using multiple layers of security, we stop almost all attacks before they happen. And, if an attack does occur, we have tools in place to isolate the point of attack and make adjustments immediately to prevent future attacks of the same kind. At Anew Networks, we empower you to take charge of your cyber security management. Don't wait for an attack to happen – let us help you protect your company with our next-generation security solutions.This page is used for listing the services offered by your company on your website.
Continuity - Backup and Recovery
At Anew Networks, we believe that it's time to break free from legacy backup solutions. Our customers are using a mix of onsite, offsite, and cloud-based platforms like AWS, Microsoft Azure, and Google Cloud for their data storage needs. Managing and protecting this data has become critical, which is why we offer backup solutions that cover all your needs. We understand that the siloed nature of legacy infrastructure has become increasingly challenging, time-consuming, and costly. That's why we work with industry leaders in modern data protection to create a solution that is fast, secure, and flexible. Our backup solutions give you back the time, resources, and budget you need for other business-critical activities without compromising your security. At Anew Networks, we work with the best in the industry to provide our clients of all sizes with industry-leading data protection tools. Whether you need the most flexible hybrid cloud capabilities from AWS, Azure, and Google Cloud, the most robust recovery options and ransomware tools, or the most immutable storage options, we bring these and more under one unified platform. Our solution is unmatched compared to old, agent-based solutions, and we address all your needs for the future. With cyber threats increasing every day, secure backup has become the last line of defense against ransomware attacks. Our industry-leading solution allows you to scan backups automatically to restore, ensure they are safe and malware-free, and control who can access your data. Protect your data and your business with our next-generation backup solutions. Schedule an appointment today to see how our simple, flexible, reliable, and powerful solutions can benefit your business, no matter what backup solutions you currently use. Let Anew Networks help you stay ahead of the curve and protect your data like never before.
Compliance & Remediation
Compliance and remediation are complex and dynamic topics. At Anew Networks, we specialize in meeting universally recognized standards such as Federal Information Processing Standards (FIPS), Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG), as well as industry-specific regulations like the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). As new requirements are issued by the Office of Management and Budget (OMB) and the National Institute of Standards and Technology (NIST), Anew Networks helps you stay in compliance with customized plans, policies, and procedures. Our compliance technologies are certified by the Federal Risk and Authorization Management Program (FedRAMP) and have assisted clients with review and mitigation efforts to secure Cybersecurity Maturity Model Certification (CMMC). We have experience with remediating findings from Federal Information Security Management Act (FISMA) audits and other programmatic reviews. Anew Networks provides audit and documentation support to comply with federal requirements and industry-specific regulations. Navigating the ever-changing world of compliance and remediation is challenging, but we have the experience and expertise to guide you to success. Our team takes a proactive approach to security and compliance through consistent implementation of new security technologies and engagement with changing guidelines and requirements. We have a team of technical writers to ensure that your solutions and security controls are effectively implemented and properly documented. Trust Anew Networks to help you meet your compliance and remediation goals with our wealth of knowledge and experience.
Email Protection
Persistent cyber threats such as ransomware, business email compromise, and account takeover attacks continue to pose risks to organizations. Anew Networks understands that attackers often use people as a means to breach an organization. To keep your organization and people safe from the latest cybersecurity threats, we constantly evolve our tactics and partner with industry leaders. Our email security solutions are built on end-to-end products from recognized industry leaders such as Proofpoint, a Gartner-recognized leader in email security. With the pandemic accelerating remote work, email and cloud have become primary attack vectors. Anew Networks combats this by offering intelligent, holistic, and people-centric approaches that secure cloud accounts, educate users, and block attacks while providing exceptional deployment services. We believe that traditional methodologies are no longer effective due to the increasing volume of data on multiple communication platforms. Thus, we offer solutions to protect your most valuable asset, humans, from data loss caused by malice, negligence, or compromised credentials. Our approach involves correlating content, behavior, and threats for efficient investigations and meaningful insights. At Anew Networks, we have a wealth of experience in safeguarding organizations against cyber threats. Our experts have seen it all and learned from it all to offer tailored solutions that meet your organization's compliance needs. With data-retention requirements on the rise, it's time to modernize your compliance approach. Trust Anew Networks to protect your organization from the next generation of cybersecurity threats.
Response and Recovery
Anew Networks (Anew) understands that no cyber security solution is foolproof, and that's why we place an equal emphasis on response and recovery services. Our security solutions monitor your environment for new attacks and identify long-term patterns that could lead to security risks. We take a proactive approach to security, balancing preventative measures with recovery solutions, so we can prevent attacks before they occur and respond quickly and effectively when they do. Our team of experts provides proactive security services that are cost-effective and designed to prevent attacks before they happen. We prioritize strengthening your cybersecurity by searching for vulnerabilities and providing solutions that strengthen your defenses. This approach saves you time, money, and resources by reducing the need for costly, reactive measures. Our complete solutions include both preventative and responsive measures. Our services are priced affordably, and we never sacrifice quality for cost. When attacks do happen, our team is ready to isolate the point of attack to minimize damage and quickly implement recovery solutions. We take a battle-tested approach to security, using simulated attacks to identify potential vulnerabilities before an actual attack occurs. By exposing and addressing these weaknesses, we ensure that your cybersecurity is always evolving and improving. At Anew Networks, we believe that response and recovery are just as important as proactive security measures. That's why we offer comprehensive, cost-effective security solutions that combine preventative measures, responsive services, and cutting-edge attack simulation technology to keep your organization safe from even the most sophisticated cyber threats.
Vulnerability and Patch Management
It is nearly impossible to protect your resources without first identifying your vulnerabilities. Vulnerability detection and patch management are essential parts of your security posture. At Anew Networks, we keep your system current with the latest security information so that you can detect vulnerabilities and patch weaknesses before they become bigger issues. Weakness Detection The first challenge in information security is recognizing weaknesses. That's why Anew Networks takes a proactive stance toward security. Our managed services include: Periodic reporting that diagnoses specific system vulnerabilities Suggested vulnerability mitigation methods Organizational trend tracking Delivered insights on inactive systems Rather than waiting for an attack to take place, we seek out weaknesses before they become liabilities. Actionable Insights Anew Networks uses products like Qualys and Nessus to analyze and diagnose issues that arise within your organization's security posture. From the individual components of your organization to the overall system, we provide timely, actionable insights. These software-as-a-service (SaaS) solutions use cloud agents to perform regular scans on both individual workstations and your server. By installing these software products on each endpoint, we're able to detect and report specific vulnerabilities. Resource Protection It isn't enough to simply diagnose the problem or detect vulnerabilities—we also take action to protect your resources. Anew Networks uses products like Qualys and Nessus to manage and deliver critical patches for Microsoft Windows systems. Hardware manufacturers and software developers create patches to fix bugs and improve system security, so staying up to date with those patches is critical to protecting your systems. Through these products, we scan for available patches to keep your IT resources protected with current security information, software releases, and firmware improvements. Your cybersecurity is a high priority for your organization, so it's a high priority for us as well. Through our proactive approach to security and partnerships with the best available platforms, we keep your organization secure and up to date with the latest developments in security technology.
MDR/MPR
At Anew Networks, we understand the evolving threats that businesses face every day, and the need to stay ahead of these threats is more important than ever. That's why we offer Managed Detection and Response (MDR) and Managed Prevention and Response (MPR) services to help protect your business and keep it running smoothly. MDR Services Our MDR services provide continuous threat monitoring, detection, and response. We use advanced threat detection tools and techniques to quickly identify and respond to potential security threats before they can cause damage to your business. Our security experts work around the clock to investigate alerts, provide remediation guidance, and work with your team to take action against threats. Our MDR services also include regular vulnerability assessments and penetration testing to help identify any weaknesses in your security posture. We provide detailed reports and actionable insights that enable your team to prioritize security tasks and strengthen your overall security posture. MPR Services Our MPR services take a proactive approach to security by leveraging advanced security technologies and best practices to prevent potential threats before they occur. Our team of security experts work with you to identify your unique business needs and tailor our services to meet those needs. Our MPR services include proactive monitoring, patch management, endpoint protection, and access management. We monitor your systems 24/7, deploy critical patches to ensure systems are up to date, and implement endpoint protection measures to prevent malware and other malicious attacks. In addition, we provide access management services to ensure that your users have the right level of access to your systems and data. We help you create and enforce strong security policies, and implement multifactor authentication to prevent unauthorized access. Partnering with Anew Networks for MDR and MPR services gives you peace of mind knowing that your business is protected by a team of experts who are dedicated to keeping your systems and data secure. Contact us today to learn more about how we can help you strengthen your security posture and protect your business from cyber threats.
Hardware Monitoring and Maintenance
Hardware health and monitoring is a crucial component of any organization's IT infrastructure. Keeping track of the health and status of hardware devices can help prevent system failures, data loss, and downtime. At Anew Networks, we understand the importance of hardware monitoring, which is why we offer comprehensive managed services to monitor and maintain your hardware devices. Our hardware health and monitoring services include: Real-time Monitoring: Our team of experts monitors your hardware devices in real-time to detect and prevent issues before they cause significant disruptions. We use industry-leading tools and software to monitor your devices and receive alerts immediately in case of any abnormalities or potential issues. Maintenance and Support: We provide proactive maintenance and support services to ensure that your hardware devices are functioning optimally. Our technicians will perform regular updates and maintenance tasks to keep your devices running smoothly. Asset Management: Our team tracks the lifecycle of your hardware assets, including warranty information, end-of-life status, and inventory tracking. This ensures that you have accurate and up-to-date information on your hardware devices, enabling you to plan for upgrades and replacements in a timely manner. Performance Optimization: We continuously monitor and optimize the performance of your hardware devices to ensure that they are running efficiently. This includes identifying and resolving any bottlenecks or performance issues that could be affecting your system's performance. Reporting: Our hardware health and monitoring services include comprehensive reporting, giving you visibility into the health and performance of your hardware devices. This enables you to make informed decisions about upgrades and replacements, and to plan for future growth. At Anew Networks, we understand that hardware monitoring is a critical component of any organization's IT infrastructure. Our hardware health and monitoring services provide comprehensive, real-time monitoring, proactive maintenance and support, asset management, performance optimization, and reporting, enabling you to focus on your business while we take care of your hardware devices.
Business Services
CONSULTING
At Anew Networks, we offer consulting services to help businesses of all sizes navigate the complex world of technology. Our team of experts has years of experience working with organizations across a wide range of industries, and we provide customized solutions to help you achieve your business goals. Our consulting services cover areas such as technology strategy, cloud computing, cybersecurity, digital transformation, and more. We work closely with you to understand your unique challenges and develop solutions that are tailored to your specific needs. Our goal is to provide you with the knowledge and guidance you need to make informed decisions about your technology infrastructure, while ensuring that your investments in technology deliver tangible results. With Anew Networks as your consulting partner, you can be confident that you have a dedicated team of experts who are committed to helping your business succeed. Contact us today to learn more about our consulting services and how we can help your organization thrive.
DESIGN, INSTALLATION, SUPPORT
At Anew Networks, we take a comprehensive approach to design, installation, and support of technology infrastructure. Our team of experts has years of experience designing and deploying custom technology solutions that are tailored to your organization's specific needs. We work closely with you to understand your business requirements, and then develop a solution that maximizes your technology investments and delivers measurable results. Our design and installation services cover a wide range of technology infrastructure, including networks, servers, storage, software applications, and more. We utilize best practices and the latest technologies to ensure that your infrastructure is secure, reliable, and scalable. We don't just stop at design and installation - our team of experts provides ongoing support to ensure that your technology infrastructure is functioning at peak performance. We offer a range of support services, including helpdesk support, proactive monitoring, security updates, and more. Our goal is to provide you with the peace of mind knowing that your technology infrastructure is in good hands, and that any issues that arise will be resolved quickly and efficiently. At Anew Networks, we are committed to delivering the highest quality design, installation, and support services to help your organization thrive. Contact us today to learn more about our approach and how we can help you achieve your technology goals.
MONITORING and MAINTENANCE
At Anew Networks, we understand that managing your technology infrastructure can be a time-consuming and complex task. That's why we offer Remote Monitoring and Management (RMM) services to help you proactively manage your technology environment. Our RMM services provide real-time monitoring and automated maintenance of your IT infrastructure, including servers, workstations, network devices, and more. With our RMM services, you can have peace of mind knowing that your technology environment is being monitored around the clock, and that any issues will be addressed proactively before they cause major problems. Our RMM services include features such as remote access, patch management, antivirus and malware protection, backup and disaster recovery, and more. We use the latest tools and technologies to ensure that your technology environment is secure, stable, and always available. Our team of experts provides ongoing support and maintenance to ensure that your technology infrastructure is operating at peak performance. At Anew Networks, we are committed to providing the highest quality RMM services to help your organization succeed. Contact us today to learn more about our RMM services and how we can help you manage your technology environment more efficiently and effectively.
Security and Continuity
Cyber Security
At Anew Networks, we understand the importance of securing your business from cyber threats. Our cybersecurity services are designed to help small and medium-sized businesses stay protected against evolving online risks. We provide a range of solutions including network security, data protection, and risk management to ensure your business stays secure and compliant. Our team of experts has years of experience in the field of cybersecurity and will work closely with you to develop a customized strategy that fits your unique needs. Let us help you safeguard your business so you can focus on what you do best. Contact us today to learn more about our cybersecurity services.
Continuity
At Anew Networks, we know that downtime can be costly for businesses. That's why we offer comprehensive continuity services to help minimize the impact of unexpected disruptions. Our team of experts will work with you to develop a comprehensive plan to ensure your business operations can continue in the event of a disaster or other unexpected event. We provide solutions for data backup and recovery, disaster recovery, and business continuity planning to help you stay operational and minimize the impact of downtime. With Anew Networks, you can have peace of mind knowing that your business can weather any storm. Contact us today to learn more about our continuity services and how we can help protect your business.
FORENSICS
At Anew Networks, we understand that in today's world, cyber threats are ever-present and can result in significant financial and reputational damage to your business. Our digital forensics services are designed to help you investigate and respond to incidents of cybercrime or other digital attacks. Our team of experts specializes in digital forensics and cyber investigations, providing services such as incident response, evidence collection, and analysis, and data recovery. We use the latest tools and techniques to identify and collect digital evidence, analyze the data, and provide a comprehensive report detailing the findings. With Anew Networks, you can rest assured that we will work tirelessly to uncover the source of any digital threat and help you take the necessary steps to prevent future incidents. Contact us today to learn more about our digital forensics services and how we can help protect your business.
Computer Repair
Our computer repair services include hardware and software diagnostics, virus and malware removal, hardware upgrades, data recovery, and more. We use the latest diagnostic tools and techniques to quickly identify the root cause of any issue and develop a plan to address it. Our team of experts provides timely and efficient support to ensure that your computer is back up and running as quickly as possible.
At Anew Networks, we are committed to delivering high-quality computer repair services to help you get back to work and improve your productivity. Contact us today to learn more about our computer repair services and how we can help you address any computer issues that arise.
Education and Roles
Education and Training
At Anew Networks, we believe that the success of any organization depends on the knowledge and skills of its employees. That's why we offer comprehensive education and training services that are tailored to your unique environment. Our team of experts works closely with your organization to understand your business processes, technology infrastructure, and goals, and develop customized training programs that meet your specific needs. Our training solutions cover a range of topics, from cybersecurity best practices to software application usage and everything in between. By partnering with Anew Networks for your education and training needs, you can be confident that your employees will have the tools they need to succeed in their roles and contribute to the overall success of your organization. Contact us today to learn more about our education and training services and how we can help your team achieve its goals.
Speaking Engagements
At Anew Networks, we have a team of experts who are passionate about emerging technologies and the impact they have on businesses. We offer speaking services to events, conferences, and meetings on a wide range of topics related to emerging technologies and issues that are relevant to your organization. Our speakers have a wealth of knowledge and experience in areas such as cybersecurity, cloud computing, data analytics, and more. We work with you to understand your event's goals and target audience, and develop a customized presentation that is engaging, informative, and tailored to your specific needs. Whether you need a keynote speaker, panelist, or workshop facilitator, Anew Networks can provide a dynamic and insightful speaker for your event. Contact us today to learn more about our speaking services and how we can help make your next event a success.
vCIO
At Anew Networks, we understand that managing your technology infrastructure can be complex and time-consuming. That's why we offer vCIO (virtual Chief Information Officer) services to help you develop and implement an effective technology strategy. Our team of experts acts as an extension of your organization, providing the knowledge and guidance you need to make informed technology decisions. Our vCIO services include technology planning, vendor management, risk management, and more. We work closely with you to understand your business goals and help you leverage technology to achieve them. With Anew Networks as your vCIO, you can have peace of mind knowing that your technology infrastructure is in good hands, and that you have a partner who understands your business and is dedicated to helping you succeed. Contact us today to learn more about our vCIO services and how we can help your organization thrive.
ABOUT
We understand that technology can often be overwhelming and confusing. That's why we offer comprehensive MSP services that cater to all your IT needs. From network security to data backup and recovery, we've got you covered. Our team of certified technicians is equipped with the latest tools and techniques to ensure that your technology is always running at its best.
At Anew Networks, we take pride in our ability to provide customized solutions for each of our clients. No two businesses are alike, and that's why we work closely with you to understand your unique needs and goals. We then use this information to create a customized plan that's tailored to your specific requirements.
Our team of experts is passionate about technology and is always staying up to date on the latest advancements. We believe that by continuously educating ourselves, we can better serve our clients and provide them with the highest quality services.
We understand the importance of maintaining secure and reliable networks, and that's why we implement the highest level of security measures to protect your data and systems. We also offer round-the-clock support, so you can rest assured that help is just a phone call away.
At Anew Networks, we are committed to providing exceptional customer service. We believe in building strong relationships with our clients and being there for them every step of the way. Whether you need help with a technical issue or have a question about our services, our team is always available to assist you.
We invite you to experience the Anew Networks difference. Let us take care of your IT needs so you can focus on what's truly important – growing your business. Contact us today to schedule a consultation and learn more about how we can help you!
The Anew Difference
- Lack of Communication: Many customers feel that MSP's don't communicate enough, leaving them in the dark about the status of their services. At Anew Networks, we prioritize communication with our clients. We provide regular updates on the status of projects, promptly respond to customer inquiries, and schedule regular check-ins to ensure our clients are satisfied
- Poor Customer Service: It can be frustrating when customer service is slow to respond or unhelpful. At Anew Networks, we are dedicated to providing excellent customer service. Our team is available 24/7 to address any concerns or issues that may arise. We also have a satisfaction guarantee, which means that if a customer is not satisfied with our services, we will work to make it right.
- Lack of Transparency: Customers want to know exactly what services they are paying for and how much they are paying. At Anew Networks, we provide transparent pricing and detailed service agreements to ensure that our clients understand exactly what they are getting. We also provide regular reports and analytics to show our clients the impact of our services.
- Inadequate Cybersecurity: Cybersecurity is a top concern for many customers, and it's essential for MSP's to have robust security measures in place. At Anew Networks, we take cybersecurity seriously. We use the latest technologies and best practices to protect our clients' data and networks. We also offer regular cybersecurity assessments and training to keep our clients informed and up to date.
- Lack of Customization: Customers want MSP's that can provide tailored solutions that meet their specific needs. At Anew Networks, we take a personalized approach to our services. We work closely with our clients to understand their unique needs and create customized solutions that meet their specific requirements.
- High Turnover Rates: Customers can become frustrated when their MSP's have high turnover rates, leading to a lack of consistency in service. At Anew Networks, we value our employees and strive to provide a positive work environment. Our team members receive competitive salaries, professional development opportunities, and benefits packages. This leads to higher employee satisfaction, which in turn results in better service for our clients.
- Lack of Professional Development and Certifications: Customers want to work with MSP's that have knowledgeable and skilled professionals. At Anew Networks, we invest in our employees' professional development and encourage them to pursue industry certifications. This ensures that our team members are up to date on the latest technologies and best practices, providing our clients with the best possible service.
At Anew Networks, we understand the concerns that customers have about MSP's, and we are committed to addressing them. Our focus on communication, customer service, transparency, cybersecurity, customization, employee satisfaction, and professional development ensures that our clients receive the best possible MSP services. Contact us today to learn more about how we can help your business.
Performance and Capacity
Average Client Review
Returning Customers
Projects Capacity
A few of our certifications
Clients Our Team has Served
Support Files and Downloads
Articles and Whitepapers
Managing Networks - The Basics
Some basic Network Management concepts for newbies. If you're new to managing networks, found yourself holding this responsibility, or were thrown into the role by the wolves of corporate necessity, we think this will get you started, conceptually. Written by Mark Champion, MCSE
Quantum Computing - The Basics
This is a fun little read for anyone interested in quantum computing, and how it may be utilized for businesses and organizations with a forward posture. Make no mistake about it - your competitors are already exploring this technology...and you should, too. Here are the basics. Written by Mark Champion, MCSE
Careers
Field Support Technician
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- At least 2-3 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
- Strong technical knowledge of hardware, software, and networking equipment, including experience with Windows and Mac operating systems, Active Directory, and Office 365.
- Excellent customer service and communication skills, with the ability to explain technical issues to non-technical clients.
- Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and recommend effective solutions.
- Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
- Valid driver's license and reliable transportation, as travel to client sites will be required.
Bonuses
Benefits
Responsibilities
- Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of technology.
- Perform installation, configuration, and maintenance of hardware, software, and networking equipment, both on-site and remotely.
- Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
- Communicate with clients to gather information, provide updates, and provide recommendations for improvements or upgrades to their technology systems.
- Collaborate with other technical team members to share knowledge and best practices, and to identify and address trends in support issues.
- Document and maintain accurate records of all support activities, including ticket status and resolution details.
- Provide training and guidance to clients on the use of technology systems, both in-person and remotely.
- Maintain a strong understanding of industry trends and developments in order to provide the best possible support to clients.
Office Manager
Requirements
- Bachelor's degree in Business Administration, Accounting, or a related field - or equivalent experience.
- At least 2-3 years of experience in office management, administration, or customer service.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Strong communication skills, both written and verbal, with a customer-focused approach.
- Attention to detail and the ability to work independently and proactively.
- Proficiency with Microsoft Office suite and experience with client management software.
- A strong sense of responsibility and commitment to delivering exceptional service to clients.
Bonuses
Benefits
Responsibilities
- Manage and maintain a welcoming and organized office environment.
- Answer and direct phone calls and emails.
- Schedule and coordinate appointments and meetings.
- Maintain filing and document management systems.
- Handle general administrative tasks such as ordering office supplies, tracking expenses, and maintaining records.
- Create and maintain client records and ensure their accuracy and completeness.
- Build and maintain strong relationships with clients, serving as the primary point of contact for their needs and inquiries.
- Manage client contracts and agreements, including negotiating contract terms and ensuring compliance.
- Monitor client satisfaction and proactively identify areas for improvement.
- Collaborate with our technical team to ensure client needs are being met and technical issues are being resolved in a timely manner.
- Participate in strategic planning and business development activities as needed.
Business Development Manager
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
- At least 5 years of experience in sales and account management, preferably in the IT services or MSP industry.
- Proven track record of sales success, with a demonstrated ability to meet and exceed revenue targets.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and team members.
- Strong presentation and negotiation skills, with the ability to effectively communicate the value of MSP services to potential clients.
- Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and recommend effective solutions.
- Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
- Valid driver's license and reliable transportation, as travel to client sites and industry events will be required.
Bonuses
Benefits
Responsibilities
- Develop and execute a comprehensive sales strategy to drive new business growth and meet revenue targets.
- Identify and pursue new business opportunities, including prospecting and lead generation, cold calling, and networking.
- Manage the full sales cycle, from initial contact to contract negotiation and closing.
- Conduct product demos and presentations to potential clients, and provide education and guidance on MSP services and offerings.
- Build and maintain strong relationships with existing clients, and identify opportunities to grow revenue and expand service offerings.
- Collaborate with technical team members to provide timely and effective solutions to client needs and issues.
- Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts.
- Participate in trade shows, conferences, and other networking events to promote the MSP brand and build industry relationships.
- Stay up-to-date on industry trends and developments, and provide guidance and recommendations to clients and internal team members.
Sr. Consulting Engineer
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- At least 7 years of experience in consulting or a related field, with a strong focus on technical engagements and client-facing activities.
- Strong technical knowledge of infrastructure technologies, including virtualization, storage, networking, and security.
- Extensive experience with cloud technologies, including AWS, Azure, and Google Cloud Platform.
- Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and recommend effective solutions.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Proven track record of successful technical engagements and client satisfaction.
- Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
- Willingness to travel to client sites as needed.
Bonuses
Benefits
Responsibilities
- Lead technical engagements with clients, including solution design, architecture, implementation, and optimization.
- Provide technical guidance and support to clients, including troubleshooting complex issues and recommending effective solutions.
- Collaborate with clients and internal team members to identify and define business requirements, and to develop and implement technical solutions to meet those requirements.
- Develop and maintain strong relationships with clients, and act as a trusted advisor to provide guidance and recommendations on technology strategy and direction.
- Participate in pre-sales activities, including scoping and sizing engagements, preparing proposals, and presenting technical solutions to clients.
- Develop and deliver technical training to clients and internal team members.
- Stay up-to-date on industry trends and developments, and provide guidance and recommendations to clients and internal team members.
IT Field Support Technician
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- At least 2-3 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
- Strong technical knowledge of hardware, software, and networking equipment, including experience with Windows and Mac operating systems, Active Directory, and Office 365.
- Excellent customer service and communication skills, with the ability to explain technical issues to non-technical clients.
- Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and recommend effective solutions.
- Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
- Valid driver's license and reliable transportation, as travel to client sites will be required.
- Certifications in your field of expertise are REQUIRED within 30 days of employment.
Bonuses
Benefits
Responsibilities
- Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of technology.
- Perform installation, configuration, and maintenance of hardware, software, and networking equipment, both on-site and remotely.
- Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
- Communicate with clients to gather information, provide updates, and provide recommendations for improvements or upgrades to their technology systems.
- Collaborate with other technical team members to share knowledge and best practices, and to identify and address trends in support issues.
- Document and maintain accurate records of all support activities, including ticket status and resolution details.
- Provide training and guidance to clients on the use of technology systems, both in-person and remotely.
- Maintain a strong understanding of industry trends and developments in order to provide the best possible support to clients.
Contact
- +1-(276) 288-8666 - Southwest Virginia
- +1-(919) 964-1292 - Piedmont Triad Area
- +1-(919) 964-1292 - Raleigh / Durham / Chapel Hill
- +1-(276) 288-8666 - Asheville / Western NC
- +1-(919) 964-1292 - Outer Banks / Norfolk / DC
- Weekdays 9-5 Weekends and Holidays as Requested
Contact us for all of your computer and network needs. We look forward to hearing from you!